discuss the steps that a leader would need to take to implement a change in overall quality

In readings and on the Baldrige website, it is suggested that a commitment to quality begins and ends with leadership. Discuss the steps that a leader would need to take to implement a change in overall quality. As a suggestion, some of the steps covered in your paper could include initial identification of poor quality, who should be involved in the improvement process (management, customers, consultants, etc.), how to get employee buy-in, level of oversight required and by whom, implementation, etc.

Please format this paper following the correct APA formatting guidelines of title page, text, and reference page. No abstract is needed for this short paper. The text of the paper is 2-4 pages. More than one reference is required. You can use https://web.archive.org/web/20120416221804/http://…

Use rubric below & please have orginal work

thank you!