discussion question 620

An important element of total quality management is employee empowerment. Think about whether you have ever been empowered at your job. Based on your answer, respond to the appropriate prompts below.

For those who have been empowered:

Describe how you were empowered at your job and how this made you feel as an employee.
Chapter 14 of the textbook identifies nine implicit promises to employees. Identify and explain which two promises, in your opinion, provide the most benefit for the employee and organization in relation to your example of empowerment.

For those who have not been empowered:

Provide your opinion of why your company does not embrace the concept of employee empowerment.
Chapter 14 of the textbook identifies four preconditions that are necessary for empowerment. Identify and explain which two preconditions are lacking in your company and how they impede the empowerment process.

Finally, provide a description of how your views about quality have changed since the beginning of this course.